How healthy is your customer retention?

Answer five questions. You will get a directional risk level and one priority to investigate next. Nothing is uploaded or stored.

See the retention system

1. What is happening to repeat purchase?

Growing or healthyCustomers reliably come back. MixedSome return; some disappear. Declining or unknownRepeat behaviour is falling or not measured.

2. When a customer has a problem, how reliably is it closed?

Fast and ownedSomeone owns the next step and closes the loop. It dependsGood recovery happens, but not consistently. Slow or unclearCustomers often chase, repeat or give up.

3. Do you know why customers stop buying?

YesReasons are recorded and reviewed. PartlyYou hear reasons informally. NoLost customers mostly disappear silently.

4. What happens after the sale or after a service issue?

Useful follow-upCustomers get relevant support or next steps. Occasional follow-upIt depends on the person or account. Little or noneThe relationship restarts only when someone wants another sale.

5. How easy is it for a customer to buy, pay and get help?

EasyFew repeated steps or avoidable blockers. Some frictionA few known delays or repeated steps. Too difficultAvailability, payment, response or process regularly gets in the way.

Your first investigation

Use the full retention system Discuss the problem

This is a directional self-check, not a statistically validated benchmark or business audit. Use customer and transaction data to confirm the diagnosis.

WhatsApp Telegram Instagram LinkedIn Facebook Privacy Start page